PlayRecord.Net Terms and Conditions

Please read these terms and conditions carefully. We have made them as clear and well organised as possible. If you need anything clarifying, don't hesitiate to get in touch and we will update this page for with the information you need.


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Company Headquarters

The PlayRecord.Net Head Office is based at the following address:

Green Lane Dye Works
Green Lane
LS19 7XP
United Kingdom

click here for our customer service page with full address and phone information

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The prices payable for the products you can order are shown on our site inclusive of VAT. If the total order value is over 120 then the price displayed also includes shipping costs for the UK mainland. If not being delivered to the UK mainland, the price includes a contribution to the costs of shipping.

If the order is not over 120 the price of the item does not include the delivery charge. Delivery charges are as detailed on our Delivery Information Page. Note that orders over the 120 mark are automatically given free shipping to UK Mainland addresses via a next day courier service.

The price of our products is valid only on the day of purchase, subject to change without notice. Your order represents an offer to purchase which is accepted when we send an email confirmation to you that we have supplied the purchase. If the price is incorrect due to human error, we will not be liable to supply that item to you at the stated price. We will, at our discretion, either contact you for instructions before despatch or cancel your order and give you notification of this cancellation.

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PlayRecord.Net accept payment by credit card and debit card instantaneously via our online payment system with Protx. PlayRecord.Net also accept cash, cheque, BACS or postal order.

For the easiest, fastest and most efficient service we strongly recommend you place your order online and pay online via the secure servers that we have arranged with the Protx Secure Payment Services.

PlayRecord.Net also offer credit terms to organisations and institutions following the usual credit approval procedures.

Please contact the PlayRecord.Net head office and ask to speak to the accounts department if you are ordering on behalf of a school, college or other organisation and would like to arrange a credit account.

For credit customers such as schools, payment is strictly 30 days Nett. There is a 5% admin fee on all credit orders, however this fee is waived if payment is recieved within the 30 day deadline.

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We aim to despatch all items within 1 - 10 workings days.

For full details including pricing, delivery and international / non UK Mainland please visit our Delivery Information Page.

Accurate Address Information:
You are entirely responsible for providing full and accurate address details. PlayRecord.Net will not be liable for any items lost in the mail where the address details supplied are incomplete or inaccurate. The address information is displayed on the final confirmation screen of the checkout process. We highly recommend that you double check the address information you have supplied before you confirm the order on our system.

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WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

PlayRecord is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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As per the United Kingdom's Distance Selling Regulations, you have the right to cancel your contract for the purchase of any item within seven working days of delivery.

To ensure the item is returned to us within the statutory seven days, we recommend you send it back to us via a next day signed for service within five days of you taking delivery of the item.

We cannot accept cancellations where the item has been used, damaged or otherwise not in a resalable condition. This includes any damage incurred as the item(s) are being returned to us.

For this reason we recommend careful packaging and the use of an appropriately insured service for any contract cancellations.

For more information and return address details, please visit the Returns Page

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Returns - Faulty Goods

In the unlikely event of your purchase developing a fault within the first 30 days email us on customerservices@playrecord.net and we will arrange a repair or replacement for you.

In the rare instances that an item develops a fault after the initial 30 days, simply return the item to us via a suitably insured service and we will arrange a warranty repair or replacement. We will then send the item back to you via our next day courier service.

For more information and return address details, please visit the Returns Page

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Suggestions and Complaints

We are always eager to hear your opinion on ways we can improve the PlayRecord experience.

If you have any comments, suggestions or complaints regarding any aspect of PlayRecord.Net, please let us know about them

If you have any comments or suggestions relating to specific products or the service of any companies in association with PlayRecord, then we will happily pass your comments on to the relevant party.

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Copyright 2007 PlayRecord.Net Limited. All rights reserved. The copyright in all of the copyright works contained within these pages is either owned by PlayRecord.Net Limited or licensed to it. Reproduction of part or all of the contents of any of these pages is prohibited except to the extent permitted below.

These pages and the separate copyright works contained therein may be viewed on screen, downloaded onto a hard disk or printed for your personal use provided that you include this copyright notice on each copy and that you make no alterations to any of the pages and do not use any of the pages in any other work or publication in whatever medium stored. Copyright works contained in these pages may not be used, distributed or copied for any commercial purpose.

Without prejudice to the limited copyright licence granted above and solely to the extent that all or parts of these pages constitute a "database" for the purposes of the Copyright and Rights in Databases Regulations 1997 ("the Regulations") reproduction of part or all of these pages is prohibited to the fullest extent permitted by the Regulations.

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Amendment of the Terms and Conditions

We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the Site.

Also, PlayRecord.Net does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services. Your statutory rights are not affected.

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Applicable Law

These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to (and you irrevocably submit to) the non-exclusive jurisdiction of the English Courts.

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At PlayRecord.Net we take your right to privacy very seriously. Please visit our Security Page the practices we apply with respect to your personal data and expresses our approach to complying with the data protection laws that apply within the UK.

PlayRecord.Net Ltd collects personal information (such as your name, postal address, email address and other information from which your identity is discernable) through our websites, by post, and by telecommunication.

This information is used soley to give you the best possible service with PlayRecord.Net. This information is never passed on to any third parties.

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For the utmost level of security, PlayRecord.Net does not handle any card information. When placing an order with PlayRecord.Net we will only collect information relating to your address and the items that you want to order. The final stage of the ordering process is handled by Protx Secure Payment Services.

After careful consideration we chose Protx as they are in our opinion they offer the best level of service and security. Protx are a dedicated payment service provider which means that their business is soley handling card transactions. They have an incredibly secure network which is constantly monitored and upgraded to ensure the best level of service.

Give us a call - 01274 447641


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